Do you ever feel like you bend over backwards to help staff when they need it but as soon as you need them to step up their game and deliver 110% for something that’s important to the company, they just aren’t available?
Perhaps you feel like you’re spending too much time on boarding and training up new staff or constantly having to tell staff the same things over and over.
These feelings are quite common for business owners, particularly when their business hits a certain age. So the good news is that you are not alone in this. The bad news however is that this situation is quite likely to be entirely of your, the business owner’s creation.
I’d like you to ask yourself, honestly, what systems do you have in place to help staff know what they are supposed to do in a particular situation? What procedures/processes have you actually documented? Is there a reference guide somewhere that your staff can refer to if they are unclear on what to do next?
It’s natural in the course of the early stages of a business to find it challenging to build these systems – it takes time and energy that most feel is better spent working on sales or in business admin.
However if you want to get 100% out of your staff, as much as it’s possible to, then building a systemised approach to your business is critical.
This approach is why McDonalds as a company has such value. A franchisee can buy a franchise and staff their restaurant with high school kids, who with very little training can be working productively from day 1.
What do we mean by systems?
Systems cover everything in your business, not just the electronic systems (computers/software etc). Sure having great software to support your business process is essential, but that alone is not enough.
Every important process for each department in your organisation needs to be documented into a step by step process with a flowchart for the actions and detail on what it is that is supposed to be done at each action stage.
This sounds complicated but at a basic level it’s really quite simple. Collectively people in your organisation (or perhaps even you) have done all of the tasks involved with running every aspect of your business. Now it’s just a question of figuring out what the most efficient way is and then documenting this process in a step by step fashion.
Good luck with building your systems. If you need any help please let us know because we cover all of the possible systems, as well as the best implementation methods, pitfalls etc in our Systems Training Day Program. Visit http://www.mcmahonosborne.com.au/ to sign up for course alerts and more information or contact Lynda on (03) 9744 7144